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What Our Legal Terms Cover for You

These terms set out how mm11toto operates for accounts in Indonesia, covering your rights, our obligations, and how local law shapes what's available to you.

Account terms & conditionsPrivacy and data handlingDANA, OVO, GoPay wallet policyJurisdiction-dependent accessContact and dispute process
mm11toto What Our Legal Terms Cover for You
DATA AND SECURITY PRACTICE

How We Handle Your Account Data

We collect only what we need to run your account and process transactions through DANA, OVO, and GoPay. Data is held for as long as your account is active plus any period required by applicable local regulation. You can request a copy of your personal data or ask us to correct inaccurate details at any time by contacting support. Players in Batam and across Indonesia have the same data rights under these terms.

Data Retention

We keep account records for the period required by applicable regulation. When you close your account, data is retained only as long as local rules require, then deleted.

Cookie Policy

We use session and preference cookies to keep your login active across your phone and browser. No third-party ad-tracking cookies are placed without a clear disclosure in your account settings.

Account Security

Login is protected by OTP verification sent to your registered phone number. We never ask for your wallet PIN — any request for it is not from us.

Data Change Requests

To update or correct personal data, contact support via live chat or email with your account ID. We action verified correction requests within a reasonable period.

POLICY CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about these terms, want to request a data change, or need to flag a dispute, we have three contact paths available. For account-specific matters — including wallet verification for DANA, OVO, or GoPay — live chat tends to get you a faster response than email. Use the path that fits your question type.

Team online

Live Chat

Open the chat widget from your account dashboard. Available for account, wallet and policy questions. Handled by our Indonesia support team.

Email Support

Send policy or data-related requests to our support email. Include your registered account ID so we can locate your record without delay.

Account Help Page

The account help section covers common legal queries — wallet policy, data rights, account closure and how to request a record correction.

Common Questions About Our Terms and Rights

These are the questions we see most often around legal terms, data rights and account policy. If your question isn't here, our support team can help via live chat or email.

Yes. When you transact through GoPay, OVO, or DANA, our terms and the wallet provider's own terms both apply. Both sets govern your transaction at the same time.

Yes. Contact support via live chat or email with your account ID. We will locate your record and provide a summary of data held within a reasonable timeframe.

Access depends on local law and the region you connect from. Some features or game categories may not be shown if local regulation restricts them in your area.

Data is retained for as long as applicable local regulation requires after closure, then deleted. We do not keep records beyond that mandatory retention period.

We notify you at the contact details on your account when material changes are made. The version on this page at your login time is the one that applies to that session.

Contact our support team via live chat first — most account disputes are resolved there. If needed, you can escalate in writing via email with your account ID and a clear description of the issue.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.